This Privacy Policy explains how [Company legal name], registered at [address] (“Logger”, “we”, “us”, “our”), collects, uses and protects personal data when you visit [domain] (the “Website”) or use the Logger platform and related services (the “Service”).

By using the Website or the Service, you acknowledge that you have read this Privacy Policy.

1. Who is responsible for your data

1.1. For data collected through the Website and for managing client accounts, Logger acts as the data controller.

1.2. For data processed by AI agents on behalf of clients (for example, messages and contacts from Telegram), the client acts as the data controller and Logger acts as a data processor, processing such data only to provide the Service according to the client’s instructions.

2. What data we collect

2.1. Data you provide to us

• Contact details submitted through forms on the Website: name, email, phone number, Telegram username, company name, and the content of your message or request.

• Account data: login credentials, billing contact details and communication history with our team.

• Information you share during calls, demos or support requests.

2.2. Data collected automatically

• Technical data: IP address, browser type, device information, operating system, language settings.

• Usage data: pages visited, time spent on the Website, referral source, clicks and interactions.

• Cookies and similar technologies (see section 7).

2.3. Data processed through the Service
When clients use Logger agents, the Service may process data from Telegram, such as public group content, usernames, profile information and message history between the agent and contacts. This data is processed on behalf of the client and under the client’s responsibility.

2.4. Payment data
Payments are handled by third-party payment providers. We do not store full card details. We may receive limited information such as the payment amount, date, status and the last digits of the card or the wallet used.

3. How we use your data

We use personal data to:

• provide, operate and maintain the Service;

• respond to requests, provide demos, audits and support;

• process payments and manage subscriptions;

• send service-related messages (billing, updates, changes to terms);

• send marketing communications, where you have agreed to receive them or where permitted by law;

• analyze Website usage and improve the Website and the Service;

• ensure security, prevent fraud and abuse;

• comply with legal obligations.

4. Legal basis for processing

Where applicable data protection laws (such as the GDPR) apply, we process personal data on the following grounds:

• performance of a contract — to provide the Service and manage your account;

• legitimate interests — to improve the Website and the Service, ensure security and communicate with business contacts;

• consent — for marketing communications and non-essential cookies; you may withdraw consent at any time;

• legal obligation — where we are required to keep or disclose data by law.

5. Sharing of data

We do not sell personal data. We may share data with:

• service providers who help us operate the Service: hosting, cloud infrastructure, proxy providers, analytics, email and messaging tools, payment processors;

• AI and technology providers used to power agent functionality, only to the extent necessary to provide the Service;

• independent integrators, only if you request an introduction for paid setup services;

• authorities, where required by law or to protect our rights, users or the public.

All providers are required to protect personal data and use it only for the purposes we specify.

6. International transfers

Our service providers may be located outside your country, including outside the European Economic Area. Where required, we use appropriate safeguards for such transfers, such as standard contractual clauses.

7. Cookies

7.1. The Website uses cookies and similar technologies to ensure basic functionality, remember preferences (for example, language) and collect analytics.

7.2. Non-essential cookies, such as analytics and marketing cookies, are used only with your consent where required by law.

7.3. You can manage or delete cookies in your browser settings. Disabling cookies may affect how the Website works.

8. Data retention

8.1. We keep personal data only as long as necessary for the purposes described in this Policy.

8.2. Client account data is kept for the duration of the subscription and for up to [30] days after termination, unless a longer period is required by law (for example, for accounting records).

8.3. Requests submitted through Website forms are kept for up to [24] months, unless they result in a contract.

9. Data security

We use technical and organizational measures to protect personal data against unauthorized access, loss or misuse, including access controls, encryption in transit and restricted internal access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have the right to:

• access the personal data we hold about you;

• request correction of inaccurate data;

• request deletion of your data;

• object to or restrict certain processing;

• request data portability;

• withdraw consent at any time, without affecting processing carried out before withdrawal;

• lodge a complaint with a data protection authority.

To exercise your rights, contact us at [email]. If your request concerns data processed by a client’s agent (for example, a message you received on Telegram), please contact that client directly. We will assist the client in responding where required.

11. Third-party services

The Website and the Service may contain links to or integrate with third-party services, including Telegram. Their privacy practices are governed by their own policies, and we are not responsible for them.

12. Children

The Website and the Service are intended for businesses and are not directed at persons under 18. We do not knowingly collect personal data from children.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date. Where changes are significant, we will notify clients by email or through the Service.